Privacy Policy

Last updated: November 3, 2026

Diamond Medical & Aesthetics (“Diamond Aesthetics”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit diamondaesthetics.ca, contact us, or book an appointment online. Personal health information collected as part of your care is handled in line with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and other applicable Canadian privacy laws.

Information We Collect

  • Contact form: your name, phone number, email, address and the message you send us.
  • Online booking: appointments are booked through Jane, a third-party clinic management and booking platform. Information you enter while booking is collected and stored by Jane on our behalf.
  • Live chat: if you use the chat window on our website, the messages and contact details you share are processed by Tawk.to.
  • Website usage data: like most websites, we collect technical information such as your browser type, device, pages visited and approximate location through cookies and Google Analytics.

Please do not send sensitive medical information through the contact form or live chat. Health details are best shared during your consultation or through our secure booking system.

How We Use Your Information

  • To respond to your questions and requests.
  • To schedule, confirm and manage your appointments.
  • To provide care and follow-up related to the services you receive.
  • To understand how visitors use our website so we can improve it.
  • To meet our legal and professional obligations.

How We Share Your Information

We do not sell or rent your personal information. We share it only with service providers that help us run our website and clinic (such as our booking, chat, email and analytics providers), when you give us permission, or when we are required or permitted to do so by law. These providers may store data outside Ontario or Canada, where it may be subject to the laws of that location.

Cookies and Analytics

Our website uses cookies to keep it working properly and to measure traffic through Google Analytics. Some features, such as Google reviews, embedded maps or the chat widget, are provided by third parties that may also set cookies. You can block or delete cookies in your browser settings, although some parts of the website may not work as intended.

How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, theft and unauthorized access. Our website uses a secure (HTTPS) connection. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information only as long as needed for the purposes described above, or as required by law and by the record-keeping rules that apply to health care providers in Ontario.

Your Choices and Rights

You may ask to access or correct the personal information we hold about you, or withdraw your consent to certain uses, subject to legal and contractual limits. To make a request, please contact us using the details below. If you have concerns about how your personal health information is handled, you may also contact the Information and Privacy Commissioner of Ontario.

Third-Party Websites

Our website contains links to other websites, including our Jane booking page and social media profiles. We are not responsible for the privacy practices of those websites, so please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Diamond Medical & Aesthetics
84 Moffatt Ave, Brampton, ON L6Y 2P3
Phone: (416) 894-6452
Email: jennifer@diamondaesthetics.ca